Return and refund policy

At Visionary Nexus, we are committed to ensuring that you are satisfied with your purchase. If for any reason you are not fully satisfied with your baby carrier, we offer a 30-day return and refund policy, as outlined below.

1. Return Eligibility

You are eligible to return your purchase within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • The product must be unused, in its original condition, and in the original packaging.
  • The product must not be damaged or show signs of wear.
  • You must have proof of purchase, such as an order receipt or order confirmation email.

2. How to Return Your Product

To initiate a return, please follow these steps:

  1. Contact Us: Email us at contact@visionarynexus.com or +1 972-386-0714 to request a return authorization.
  2. Return Authorization: You will receive instructions on how to return the product. Be sure to include your order number, the reason for the return, and any relevant photos of the product (if applicable).
  3. Return the Product: Ship the product to the address provided in the return instructions. Please note that you will be responsible for paying the shipping costs associated with returning the item, unless the return is due to a defect or error on our part.

3. Refund Process

Once we receive your returned item and confirm that it meets the eligibility criteria, we will process your refund. Please note the following:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Processing Time: Refunds are typically processed within 5–7 business days after the return is received. Please allow additional time for the refund to appear in your account, as processing times may vary depending on your payment provider.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@visionarynexus.com or +1 972-386-0714 . We will provide a prepaid return label and a full refund or replacement, as per your preference.

5. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on the following items:

  • Items that have been used or washed.
  • Products that have been altered or customized.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired product.

7. Shipping Costs

Shipping costs for returns are non-refundable, except in the case of damaged or defective items. If you receive a defective product or an error in your order, we will cover the return shipping costs.